FAQs

 

1. Where are the products shipped from?

Our products are sourced from various suppliers located in different regions. This allows us to offer a diverse selection of travel essentials while ensuring efficient shipping to our customers. The specific shipping location may vary depending on the product and supplier.

2. Are returns or refunds available?

Yes, we have a 30-day return policy. You can request a return within 30 days of receiving your item. Please ensure that the item is in its original condition and packaging to qualify for a refund.

3. How can I contact you?

You can reach us via email at komfywayofficial@gmail.com. We strive to respond to all inquiries promptly and provide the assistance you need.

4. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it as quickly as possible.

5. Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or sale items. If you have questions about a specific item, please contact us.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

7. Can I exchange an item instead of returning it?

Currently, we do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired product.

8. Do you offer international shipping?

Yes, we offer international shipping to various countries. Shipping times and costs may vary based on the destination. Please check our shipping policy for more details.

9. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your shipment.

10. What payment methods do you accept?

We accept various payment methods, including major credit cards and PayPal. All transactions are processed securely to ensure your information is protected.